FAQs

About Denzull Store

Where does Denzull Store operate?

 Denzull Store operates exclusively within the United Kingdom. We are an online retailer serving customers across England, Scotland, Wales, and Northern Ireland.

What products does Denzull Store sell?

 We specialized in men's and women's T-shirts. You can explore our full range directly on our website.

How do I place an order?

Simply browse our T-shirt collections, select your desired size and quantity, and add them to your cart. When you're ready, proceed to checkout and follow the steps to complete your purchase.

Can I change or cancel my order after placing it?

 If you need to change or cancel your order, please contact us as soon as possible at our customer service business email support@denzull.com. We'll do our best to accommodate your request, but please note that once an order has been processed for shipping, we might not be able to make changes.

Shipping & Delivery

What are your shipping costs?

We're pleased to offer free standard shipping on all orders delivered within the United Kingdom. There are no additional shipping charges for your T-shirt purchases.

Where do you deliver?

We deliver to all customer addresses across the entire United Kingdom.

How long will it take to receive my order?

Our total estimated delivery time is 8-11 business days. This includes:

  • Handling Time: 1 to 2 business days (Monday to Friday) for us to process and prepare your order.
  • Transit Time: 7 to 9 business days (Monday to Friday) for the carrier to deliver your package.

What is your order cut-off time?

 Our daily order cut-off time is 5:00 PM GMT (London). Orders placed after this time will begin processing on the next business day.

How can I track my order? 

Once your order has been shipped, you'll receive a Shipping Confirmation email that includes your tracking number. Please allow up to 24 hours for the tracking information to become active.

What if my delivery is delayed?

 While we strive for timely deliveries, unforeseen circumstances can sometimes cause delays. If your order is significantly delayed beyond the estimated time frame, please contact us, and we'll investigate its status.

Returns & Refunds

What is your return policy?

 We accept returns for both defective (faulty) and non-defective T-shirts.

What is the return window?

 You can return an item within 30 days from the date you received your order.

What condition must the product be in for a return?

 Returned T-shirts must be in new condition only. This means unworn, unwashed, undamaged, with all original tags attached, and in original packaging (if applicable).

Do I have to pay for return shipping?

 Yes, the customer is responsible for the cost of the return shipping label. We recommend using a track able service.

Do you charge restocking fees?

No, we do not charge any restocking fees for returns or exchanges.

How long does it take to process a refund?

Once we receive and inspect your returned item, we'll process your refund within 10 days. The time it takes for the funds to appear in your account may vary depending on your bank.

Can I exchange a T-shirt?

Yes, we accept exchanges. Please contact our customer service team to arrange an exchange for a different size or colour, subject to availability and the conditions outlined in our Return And Refund Policy.

General

How can I contact Denzull Store? You can reach our customer service team:

Where can I find your full policies?

Connect With Us

Follow us on social media for updates, new arrivals, and more!

   Pinterest: https://www.pinterest.com/denzull1

Contact Information:

Store Name: Denzull

Business Hours: Monday to Friday, 9:00 AM - 5:00 PM GMT (London)

Business Number: +44 7365 733791

Business Email: support@denzull.com

Physical Address:  8 Cambridge Crescent, Teddington TW11 8DY, United Kingdom